4000001d-00000000 : Watchdog [arg1] Failed to Capture Screen.

This message is for the use case where an operating system error has occurred and the screen capture failed.

May also be shown as 4000001d00000000 or 0x4000001d00000000

Severity

Error

Alert Category

System - other

Serviceable

No

CIM Information

Prefix:IMM

and ID:0029

SNMP Trap ID

22

Automatically Notify Support

No

User Response

Complete the following steps until the problem is solved:

1. Reconfigure the watchdog timer to a higher value.
2. Make sure that the IMM Ethernet over USB interface is enabled.
3. Reinstall the RNDIS or cdc_ether device driver for the operating system.
4. Disable the watchdog. Check the integrity of the installed operating system.
5. Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster solution before you update the code.