The amount of system memory that is displayed is
less than the amount of installed physical memory. |
Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source; then, wait 10 seconds
before restarting the server.
- Make sure that:
- No error LEDs are lit on the operator information panel.
- No DIMM error LEDs are lit on the system board.
- Memory mirrored channel does not account for the discrepancy.
- The memory modules are seated correctly.
- You have installed the correct type of memory.
- If you changed the memory, you updated the memory configuration
in the Setup utility.
- All banks of memory are enabled. The server might have automatically
disabled a memory bank when it detected a problem, or a memory bank
might have been manually disabled.
- There is no memory mismatch when the server is at the minimum
memory configuration.
- Reseat the DIMMs, and then restart the server.
- Check the POST error log:
- If a DIMM was disabled by a systems-management interrupt (SMI),
replace the DIMM.
- If a DIMM was disabled by the user or by POST, reseat the DIMM;
then, run the Setup utility and enable the DIMM.
- Check that all DIMMs are initialized in the Setup utility; then,
run memory diagnostics (see Running DSA Preboot diagnostic programs).
- Reverse the DIMMs between the channels (of the same microprocessor),
and then restart the server. If the problem is related to a DIMM,
replace the failing DIMM.
- Re-enable all DIMMs using the Setup utility, and then restart
the server.
- (Trained technician only) Install the failing DIMM into a DIMM
connector for microprocessor 2 (if installed) to verify that the problem
is not the microprocessor or the DIMM connector.
- (Trained technician only) Replace the system board.
|
Multiple DIMMs in a channel are identified as failing. |
Note: Each time you install or remove a DIMM, you
must disconnect the server from the power source; then, wait 10 seconds
before restarting the server.
- Reseat the DIMMs; then, restart the server.
- Remove the highest-numbered DIMM of those that are identified
and replace it with an identical known good DIMM; then, restart the
server. Repeat as necessary. If the failures continue after all identified
DIMMs are replaced, go to step 4.
- Return the removed DIMMs, one at a time, to their original connectors,
restarting the server after each DIMM, until a DIMM fails. Replace
each failing DIMM with an identical known good DIMM, restarting the
server after each DIMM replacement. Repeat step 3 until you have tested
all removed DIMMs.
- Replace the highest-numbered DIMM of those identified; then, restart
the server. Repeat as necessary.
- Reverse the DIMMs between the channels (of the same microprocessor),
and then restart the server. If the problem is related to a DIMM,
replace the failing DIMM.
- (Trained technician only) Install the failing DIMM into a DIMM
connector for microprocessor 2 (if installed) to verify that the problem
is not the microprocessor or the DIMM connector.
- (Trained technician only) Replace the system board.
|