Optional-device problems

Use this information to solve optional-device problems.

The optional device's problems and actions table with one level of row and column headers.

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician.
  • Go to the IBM support website at the IBM support portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom Action
An IBM optional device that was just installed does not work.
  1. Make sure that:
    • The device is designed for the server (see the IBM ServerProven website).
    • You followed the installation instructions that came with the device and the device is installed correctly.
    • You have not loosened any other installed devices or cables.
    • You updated the configuration information in the Setup utility. Whenever memory or any other device is changed, you must update the configuration.
  2. Reseat the device that you just installed.
  3. Replace the device that you just installed.
An IBM optional device that worked previously does not work now.
  1. Make sure that all of the cable connections for the device are secure.
  2. If the device comes with test instructions, use those instructions to test the device.
  3. If the failing device is a SCSI device, make sure that:
    • The cables for all external SCSI devices are connected correctly.
    • The last device in each SCSI chain, or the end of the SCSI cable, is terminated correctly.
    • Any external SCSI device is turned on. You must turn on an external SCSI device before you turn on the server.
  4. Reseat the failing device.
  5. Replace the failing device.
Parent topic: Troubleshooting by symptom