ServerGuide problems - IBM NeXtScale nx360 M4 Compute Node

Use this information to solve ServerGuide problems.

The ServerGuide's problems and actions table with one level of row and column headers.

Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. If an action step is preceded by "(Trained technician only)," that step must be performed only by a trained technician. Go to the IBM support website at the IBM support portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Symptom	Action
The MegaRAID Storage Manager program cannot view all installed drives, or the operating system cannot be installed.	Make sure that the hard disk drive is connected correctly. Make sure that the SAS/SATA hard disk drive cables are securely connected.
The operating-system installation program continuously loops.	Make more space available on the hard disk.
The ServerGuide program will not start the operating-system CD.	Make sure that the operating-system CD is supported by the ServerGuide program. For a list of supported operating-system versions, go to the IBM ServerGuide website, click the link for your ServerGuide version, and scroll down to the list of supported Microsoft Windows operating systems.
The operating system cannot be installed; the option is not available.	Make sure that the server supports the operating system. If it does, either no logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition is not present. Run the ServerGuide program and make sure that setup is complete.