S.51003 : [S.51003]


An uncorrectable memory error was detected in DIMM slot % on rank %. [S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM within the channel could not be determined. [S.51003] An uncorrectable memory error has been detected. Fatal Memory Error Occurred



User Response

Complete the following steps:
  1. Check Lenovo support site for an applicable service bulletin or firmware update that applies to this memory error.
  2. If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of these conditions is found, correct and retry with the same DIMM. (Note: Event Log may contain a recent 580A4 event denoting detected change in DIMM population that could be related to this problem.)
  3. If no problem is observed on the DIMM connectors and the problem persists, replace the DIMM identified by LightPath and/or event log entry.
  4. If problem re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel across channels one at a time to a different memory channel or Processor. (check service information for this product/Install guide for population requirements for sparing/paring modes). If problem follows a moved DIMM to a different memory channel, replace that DIMM.
  5. (Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or mis-aligned pins. If damage is found, or this is an upgrade Processor, replace the system board. If there are multiple Processor’s, swap Processor’s to move affected Procesor to another Processor socket and retry. If problem follows the affected Processor (or there is only one Processor), replace the affected Processor.
  6. (Trained technician only)If problem stays with the original DIMM connector, re-inspect DIMM connector for foreign material and remove, if found. If connector is damaged, replace system board