Optional-device problems

  • Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved.
  • If an action step is preceded by '(Trained technician only)', that step must be performed only by a Trained technician.
  • Go to the Lenovo support website at the Lenovo Support Portal to check for technical information, hints, tips, and new device drivers or to submit a request for information.
Table 1. Optional-device problems and actions.

The optional device's problems and actions table with one level of row and column headers.

Symptom Action
A Lenovo optional device that was just installed does not work.
  1. Make sure that:
    • The device is designed for the server (see the IBM ServerProven website).
    • You followed the installation instructions that came with the device and the device is installed correctly.
    • You have not loosened any other installed devices or cables.
    • You updated the configuration information in the Setup utility. Whenever memory or any other device is changed, you must update the configuration.
  2. Reseat the device that you just installed.
  3. Replace the device that you just installed.
A Lenovo optional device that worked previously does not work now.
  1. Make sure that all of the cable connections for the device are secure.
  2. If the device comes with test instructions, use those instructions to test the device.
  3. Reseat the failing device.
  4. Replace the failing device.
Parent topic: Troubleshooting by symptom